Dial Directions, an Alameda-based startup,
unveiled a new cell service Sept. 18 in San Diego that allows users to
get directions to and from any location via text messaging.
Users
can choose directions from address to address, similar to typing in
where you are and where you need to go into an online service like
MapQuest or Google Maps.
For example, a user in the Gaslamp Quarter would call 










(347) 328-4667
(which spells “directions” on a keypad) and an automated voice would
ask where they were. The Fifth Avenue and Market Street location would
serve as the starting point from which the user would simply tell the
service he or she needed to go to Qualcomm Stadium. A moment later
directions to the San Diego Chargers’ home field arrives as a text
message.
The service will simplify getting on-the-go directions
for the average San Diegan looking for the closest Starbucks to the
out-of-town businessperson looking for the convention center, said
co-founder Amit Desai.
“What we have right now is something very
unique for the public,” said Desai. “The alternative is you have to
find a computer, (which) is inconvenient or get one of these smart
phones and those are very frustrating.”
The service is also available in Los Angeles, San Francisco and New York, and will soon launch in five other cities.
Dial
Directions has a number of private investors, including former
executives of AT&T and Google, as well as faculty at both Stanford
University and Harvard College. The company would not disclose how much
capital has been raised or the amount of revenue they expect to pull in
from the mobile navigation market.
However, the potential market, according to Desai, is “huge.”
He would not give figures of how large the market is in dollars but said it was in the “billions.”
Dial
Directions isn’t the first company to try to crack the proverbial
over-the-phone speech-recognition egg. Desai cited companies that
worked on solving the problem six or seven years ago but failed because
at the time it was virtually impossible to make the process accurate
and clean.
Dial Directions works through an advanced system of
voice recognition that Desai, along with co-founders Adeeb Shanaa and
Dr. Benjamin Van Roy have worked on since last October. All three have
backgrounds in speech recognition.
“We’ve made a product that has
an easy to use interface that is powerful, accurate and speedy,” says
Desai. “The product will speak for itself.”
“I would say this is
one of the only companies I’ve worked for that I’ve actually been
helped by or used the product I’ve worked on,” says engineering team
member Sid Sen. “It’s the simplicity of it. It’s the kind of idea that
you hear about where you think, why wasn’t that around five or 10 years
ago?”